Customer Relationship Managment (CRM)
Our comprehensive Customer Relationship Management (CRM) solution lets users track and manage all customer and supplier touch points.
Customer correspondence, status, vendor relationships, marketing campaigns, service issues, product returns, warranty and repair histories, quote and sales order information are monitored and recorded, providing a 360 degree view of internal or external business relationships. It enables sales, marketing and customer support operations to work collaboratively to achieve total customer satisfaction.
RGIT?s CRM software provides integrated view of Customer Information and interactions through comprehensive marketing and services features. This enables organizations to identify better opportunities and provide improved and commendable customer service. It helps organizations to maintain latest updates on every customer and hence recognize new revenue opportunities It is very powerful tool to enhance marketing, capture leads, monitor field sales to collectively contribute in increasing business and profitability.
With customer information in one easy-to-use CRM software, your executives will be empowered to make better business decisions and Sales, You will get improved Marketing and deliver better Customer Support to your client community.
KEY FEATURES:
- Track Lead Customers
- Better Management of leads and understanding of conversion rates
- Setting up Marketing campaigns
- Management for ongoing marketing efforts
- Field Sales management
- Cases Transfers
- Internal Follow ups management
- Efficient Customer Service
- Easy Information Sharing
- Support and Service
- Help Desk Features
- Multiple Logins with defined privileges
- Integration with Bulk Mailing Software for sending offers and updates to the customers. (OPTIONAL)